Complaints Procedure
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​At St Marks Preschool, we value open and honest communication and encourage parents/carers to speak to us if they have any concerns. Your first point of contact should usually be your child’s key person, who will aim to resolve the matter quickly and sensitively. If the concern cannot be resolved, it will be passed to the Manager and Deputy Manager, Sarah and Carla. All formal complaints are recorded, including the action taken and outcome. If a serious complaint cannot be resolved within preschool, parents/carers may contact Ofsted, and their contact information is displayed on our preschool notice board.