Your first point of call when making a complaint is your child’s key person. If your child’s key person cannot resolve the issue, your complaint will be escalated to the manager - Sarah or the deputy manager - Carla. Any complaints dealt with are recorded in the Pre-School records with the details and outcome. In the case of a serious complaint, and the matter not being resolved, then Ofsted will be notiﬁed and the complainant informed of what has happened. The information regarding Ofsted is always available on the welcome notice board situated in the entrance of preschool.